Custom Orders & Final Sale
All Yard Sign Promo products are manufactured specifically for each customer based on approved artwork, dimensions, quantities, materials, finishing options, and production specifications. Because every product is custom manufactured using printing, cutting, routing, laminating, mounting, finishing, packaging, and other production processes, custom products are considered Final Sale.

All custom orders become final once any of the following occurs:

• The customer approves the final proof
• Production has started.
• The order enters manufacturing or fulfillment.

Once any of these stages have been reached, orders cannot be canceled, modified, exchanged, or refunded except for verified manufacturing defects or production errors caused by Yard Sign Promo. Custom products include but are not limited to the following:

• Yard Signs
• PVC Signs
• Aluminum Signs
• ACP Signs
• Acrylic Signs
• Banners
• Posters
• Foam Boards
• Stickers
• Decals
• Parking Passes
• Hand Fans
• Big Head Cutouts
• Giant Keys
• Selfie Frames
• Real Estate Signs
• Custom Riders
• Corrugated Plastic Signs
• Reflective Signs
• Window Graphics
• Vinyl Banners
• Mesh Banners
• Aluminum Composite Signs
• Blank custom-produced products
• Reorders
• Repeat production orders

Our manufacturing processes include, but are not limited to digital printing, UV printing, latex printing, CNC routing, die cutting, laser cutting, laminating, mounting, packaging, and other finishing processes.

Customer Responsibility & Proof Approval
Customers are responsible for reviewing and approving all order details before granting final proof approval, including but not limited to:

• Names
• Numbers
• Sizes
• Colors
• Spelling
• Artwork
• Logo placement
• Design layout
• Quantity breakdowns

The approved proof serves as the official production reference. Production files are manufactured exactly as approved. Yard Sign Promo is not responsible for customer-approved spelling errors, artwork placement, sizing selections, cropping, color choices, design decisions, or other information contained within the approved proof. No cancellations, refunds, exchanges, or modifications will be accepted after production begins except in cases of verified manufacturing errors caused by Yard Sign Promo.

Return Eligibility for Custom Order & Samples
At Yard Sign Promo (YSP), we strive to deliver high‑quality products tailored to your needs. Because custom orders and samples are unique, special conditions apply to their return eligibility.

Custom Orders

• Non‑Returnable: Custom and personalized products (including designs with customer‑provided text, logos, or artwork) are not eligible for return or refund unless defective or incorrect due to YSP error.
• Defective/Incorrect Items: If a custom order arrives damaged, defective, or does not match the approved proof, we will provide a replacement or refund.
• Approval Requirement: Customers are responsible for reviewing and approving digital proofs before production. Once approved, changes cannot be made and dissatisfaction with design choices is not considered valid grounds for return.

Samples

• Free Samples:
  • Undamaged samples returned within 30 days of delivery will be issued a full refund.
  • Samples must be returned in original packaging.
  • Customers are required to cover return shipping costs.
  • Please include your order number on the return package.
• Quantity Limits:
  • Limit of 1 quantity per size.
  • Maximum of 5 total samples per order.
• Included Item: Each sample order includes one free standard 10"W x 24"H wire stake.

Eligibility for Returns

• Returns are accepted if the sample arrives damaged, defective, or incorrect due to our production or shipping error.
• Minor variations in color, size, or finish compared to digital proofs are not considered defects.

Return Process

• Notify our support team within 7 days of delivery if a sample is damaged or incorrect.
• Provide proof of issue (photos and order number).
• Approved returns will be eligible for either:
  • A replacement sample at no cost, or
  • A refund of the sample order value (excluding shipping fees).

How to Report an Issue

• Email support@yardsignpromo.com
• Your order number.
• A description of the issue.
• Clear photographs showing:
  • The entire product.
  • Close-up images of the defect or damage.
  • The shipping box and packaging (if applicable).

Additional information or the return of the product may be requested as part of our review process. Approved returns are subject to inspection prior to refund, replacement, or credit issuance. Standard accessories, hardware, or non-custom stocked items may be eligible for return within 15 days if unused and approved by Customer Support. Approved returns may be subject to:

• Restocking fees
• Original shipping deductions
• Promotional discount adjustments
• Store credit adjustments

Damaged, Defective, or Incorrect Orders

• Any concern regarding your order must be reported within 30 days of delivery via email to support@yardsignpromo.com. After this period, no concerns will be registered.
• No returns or exchanges will be accepted after 30 days from delivery. Please include your order number, photos of the product, and a brief description in your email.
• If your order is deemed incorrectly produced, Yard Sign Promo will recreate and reship your order free of charge. You may keep the original order due to the inconvenience.
• For late deliveries, only the shipping fees (if any) will be refunded on a prorated basis, depending on the actual delivery date.
• If you are unsatisfied with your order, please email support@yardsignpromo.com with your order number, images, and reason for concern. Our Support Representatives will respond within 24 hours with the best possible solutions.

Reporting Damaged, Defective, or Incorrect Orders
Please report concerns within 30 days of delivery.

Include:

• Order number
• Description of the issue
• Photos of the product
• Close-up photos of the defect
• Photos of the packaging when applicable

Additional information or return of the product may be requested before a resolution is provided.

If Yard Sign Promo confirms a manufacturing or production error, we may:

• Reproduce the product
• Ship a replacement
• Issue a partial refund or credit
• Provide another appropriate resolution

Production Tolerances
The following are considered normal production tolerances and are not defects:

• Minor color variation between screen and print
• Small alignment shifts
• Standard print placement tolerances
• Minor size variations (approximately ±1 inch)
• Material or monitor-related color differences
• Minor cutting tolerances
• Material texture variations

These do not qualify for replacement or refund.

Concern Reporting Timeframe
All concerns must be reported within 30 days of confirmed delivery.

After this period:

• Returns and exchanges will not be accepted.
• Older orders will not be eligible for review.
• Customers may be required to provide supporting documentation.

Shipping Delays & Carrier Responsibility
Delivery dates displayed on our website are estimates only and are not guaranteed unless expressly stated otherwise.

If an order is delivered later than the estimated delivery date, any refund consideration is limited solely to shipping fees paid, if applicable. Shipping fee refunds are reviewed on a prorated basis and are subject to carrier confirmation and the circumstances surrounding the delay.

Once an order has been shipped and transferred to a third-party carrier (including but not limited to DHL, FedEx, UPS, USPS, or other local delivery providers), responsibility for transit and delivery rests with the carrier.

Yard Sign Promo is not responsible for delays or delivery issues resulting from:

• Carrier transit delays
• Customs inspections or clearance delays
• Routing or logistics issues
• Failed delivery attempts
• Lost or misplaced packages by the carrier
• Weather-related disruptions
• Natural disasters
• Labor strikes
• Acts of government
• Delivery interruptions or circumstances beyond our reasonable control

Yard Sign Promo is not liable for any indirect, incidental, or consequential damages resulting from shipping delays, including but not limited to:

• Grand Openings
• Political Campaigns
• Open Houses
• Elections
• Trade Shows
• Business Promotions
• Marketing Campaigns
• Construction Deadlines
• Events
• Real Estate Listings

Incorrect Address & Failed Delivery
Customers must ensure that all shipping details provided at checkout are accurate and complete. Yard Sign Promo cannot assume responsibility for delivery issues resulting from inaccurate or incomplete information.

Orders may be delayed, refused, or returned due to:

• Inaccurate or incomplete addresses
• Missing apartment, suite, or unit numbers
• Recipient unavailability at the time of delivery
• Multiple failed delivery attempts
• Refusal of shipment by the recipient or customs

If a package is returned to us by the carrier due to delivery failure, additional shipping charges may apply before redelivery can be arranged. Customers are responsible for these secondary shipping costs, as Yard Sign Promo cannot assume responsibility for delivery issues resulting from inaccurate or incomplete information provided at checkout. Please ensure all address details are verified to avoid delays or extra fees.

YSP Order Protection
Order Protection ensures your purchase is covered against unexpected issues during shipping and delivery. By selecting Order Protection at checkout, you gain peace of mind with the following coverage and guarantees:

Coverage

• Lost Shipments If your package never arrives, we will replace it at no additional cost.
• Damaged Shipments If your items arrive broken, bent, or unusable, we will promptly send a replacement.
• Stolen Packages If your package is marked "delivered" but you did not receive it, we will verify the claim and issue a replacement.

Guarantees

• Guaranteed Product: If you receive an incorrect or damaged order, we will exchange it for the correct product.
• Guaranteed Service: Your concerns are prioritized and resolved within 24 hours of contacting our support team.

How It Works

1. Select Order Protection in your cart or at checkout.
2. Email your concerns to support@yardsignpromo.com with your order number and details.
3. Our team will review your case and provide a resolution within 1 hour.

Order Protection fees are non-refundable once production begins.

Chargebacks & Payment Disputes
By approving proofs, submitting artwork, and completing payment, customers acknowledge that all products are custom manufactured according to their approved specifications.

Customers agree not to initiate chargebacks or payment disputes for:

• Approved proof details
• Customer-provided spelling or design errors
• Approved artwork or layouts
• Production timelines disclosed before purchase
• Carrier delays
• Normal manufacturing tolerances

In the event of a dispute, Yard Sign Promo reserves the right to provide approved proofs, production records, customer communications, tracking information, and policy acknowledgements to the payment processor.

Once a chargeback has been initiated, Yard Sign Promo may be unable to process refunds, replacements, or additional support until the dispute has been resolved.

Refund Processing
At Yard Sign Promo (YSP), we aim to make refunds simple, transparent, and timely. Below are the guidelines for how refunds are handled once approved.

Eligibility

Refunds may be issued under the following conditions:

• Approved returns (per Return Policy).
• Cancelled orders before production begins.
• Orders affected by confirmed defects, incorrect items, or shipping errors.

Refund Timeline

• Processing Time: Refunds are initiated within 1-3 business days after approval.
• Bank Posting Time: Depending on your financial institution, funds may take an additional 1-3 business days to appear in your account.
• Original Payment Method: Refunds are always returned to the same payment method used at checkout.

Refund Method

• Credit/Debit Card Payments – Refunded directly to the card.
• PayPal Payments – Refunded to your PayPal account.
• Other Payment Methods – Refunded according to the original payment channel.

Non‑Refundable Items

• Shipping charges once an order has shipped (unless covered under Order Protection).
• Rush production fees.
• Custom or personalized products unless defective.
• Samples returned outside the 30‑day window or not in original packaging.
• Design service fees.
• Order Protection fees.

Contact Information
We're here to help with any questions, concerns, or order support. Please reach out using the details below:

Customer Support

• Phone: +1-877-958-1499
• General Inquiries: sales@yardsignpromo.com
• Live Chat: Available 24/7 at yardsignpromo.com

Order Protection & Returns: For issues related to Order Protection, returns, or refunds, please email support@yardsignpromo.com with your order number and details. Our team will respond within 24 hours.

Final Acknowledgement
By placing an order, requesting a proof, approving artwork, uploading files, or using this website, you acknowledge that you have read, understood, and agreed to this Return Policy together with our Terms of Service, Privacy Policy, Production Guidelines, Shipping Policy, and all applicable Order Disclaimers published by Yard Sign Promo.